This quick review presents conceptualization and measurement issues, the mixed evidence for civic tech's effect on trust, and suggests 10 points for understanding, expanding, and using existing evidence.
When I wonder about big questions, I spend a couple of days reviewing the academic literature, and write down what I find. I try to put this in plain language and make clear links to the research, with clear caveats about the conclusions that can be drawn. It’s often surprising, it’s always complicated. Feel free to send requests.