This paper looks at how two Swedish government agencies (police and social insurance) use social media to build legitimacy, highlighting the importance of institutionally integrating communication strategies, and how this can create tensions with highly interactive approaches to citizen engagement. An AidData report emphasizes the broader benefits of government engagement, noting that the best way to increase civic participation in government monitoring is government responsiveness, according to field experiments conducted in Uganda, where responsiveness clearly outperformed encouragement from community and media figures. Analysis of U.S. national online panel data (n=1,201), on the other hand, finds strong correlations between expressive uses of tech, online storytelling networks and civic participation both online and offline, and finds community storytelling “to be a catalyst for building a vibrant civic communities.” Ahmed Tohamy’s analysis of Youth Activism and Social Networks in Egypt highlights the importance of moving between online and offline contexts. Continue reading “research links w 27 – 17”
An assessment of 100 Indian smart city initiatives supports previous findings regarding the lack of correlation between digital literacy, infrastructure citizen and participation in municipal e-government. A comparison of national log data with select case studies further suggests that national centralization of e-government services may have a negative consequence on citizen engagement, and high uptake rates in mid-sized cities are used to articulate a “theory of civic intimacy at play between citizens and governments and its relation to the scale of urban spread.”
Continue reading “research links w 22 – 17”
There’s lots of findings on inclusion and exclusion this week. A study of Fix My Street platforms in Brussels suggests that they “marginalize low-income and ethnically diverse communities,” while a Dutch survey suggests that citizen forums aren’t increasing political engagement as much as we’d like. primarily due to problems with representation and drop-out problems, and @phat_controller offers early research reflections from the Philippines on how digital technologies are excluding rather than including. Meanwhile, a survey in Brazilian favelas (telecenter convenience sampling, n=107) suggests online content creation, digital freedom, mobile Internet access as best ways to improve political engagement among marginalized groups. Continue reading “research links w 18 – 17”
4 weeks’ worth, yikes. #summer
Citizen Engagement FTW!
The Journal of Public Administration Research and Theory just released a “virtual issue” on citizen engagement, collecting the most important articles with that focus in that journal since 1995, to make some sense of how citizens actually engage with governance across the policy cycle. The editors’ take on the compilation is compelling and there are some real gems in the articles, such as those demonstrating how citizen expectations influence participation in public service accountability initiatives. Crudely summarized, some of the findings suggest that:
Continue reading “Research Links (w25-28/16)”