This paper looks at how two Swedish government agencies (police and social insurance) use social media to build legitimacy, highlighting the importance of institutionally integrating communication strategies, and how this can create tensions with highly interactive approaches to citizen engagement. An AidData report emphasizes the broader benefits of government engagement, noting that the best way to increase civic participation in government monitoring is government responsiveness, according to field experiments conducted in Uganda, where responsiveness clearly outperformed encouragement from community and media figures. Analysis of U.S. national online panel data (n=1,201), on the other hand, finds strong correlations between expressive uses of tech, online storytelling networks and civic participation both online and offline, and finds community storytelling “to be a catalyst for building a vibrant civic communities.” Ahmed Tohamy’s analysis of Youth Activism and Social Networks in Egypt highlights the importance of moving between online and offline contexts. Continue reading “research links w 27 – 17”
Research on nearly 3 decades of democratic innovation and e-participation in Latin America has some interesting findings (Brazil, Colombia, Mexico and Peru). According to an Open Democracy blogpost (the actual project’s website is down): civil society participation programming uses tech more often than not, smaller countries are less prolific than large countries in terms of tech-driven innovations, and tech driven innovations are just as common at the national level as they are at the sub-national level. Though digital innovations are widespread, they only rarely facilitate decision-making (30%) or are formalized in legislation or policy (less than 50%).
University of Maryland research on anti-Trump protests finds digital media commonalities among an exceptionally diverse group, suggesting something that approximates a “movement.”
A review of research on government social media use finds that it is generally quantitative, ignoring both users and impacts, while a library study in the UK suggests that Open Data makes it hard to archive well in the NHS, and a study of service delivery in Kenya found that it was improved by decentralization, but that the mediating effects of e-government initiatives were insignificant (275 respondents, 8 county govts).
Continue reading “research links w 23-24 / 17”
An assessment of 100 Indian smart city initiatives supports previous findings regarding the lack of correlation between digital literacy, infrastructure citizen and participation in municipal e-government. A comparison of national log data with select case studies further suggests that national centralization of e-government services may have a negative consequence on citizen engagement, and high uptake rates in mid-sized cities are used to articulate a “theory of civic intimacy at play between citizens and governments and its relation to the scale of urban spread.”
Continue reading “research links w 22 – 17”