Methodical Snark critical reflections on how we measure and assess civic tech
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exploration

research links w 17-17

Findings Power users of civic reporting platforms tend to cluster geographically and disseminate use of platform use in their neighborhoods. This is the main finding of new research on 311 platforms in San Fransisco (surveys, n=5k over 5 yrs), though the title and abstract are misleading, promising insights on “co-production” more generally (the authors reference the distinction, but...

Methodical Snark critical reflections on how we measure and assess civic tech

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