Designing useful civic tech research at scale: why methods matter

The Hewlett Foundation has asked for help in crowdsourcing research design for citizen reporting on public services. This is great; it’s a fantastic way to design useful research, and shows that Hewlett is maintaining the strong commitment to evidence and rigorous question asking that is so important to this field. The post has already generated some useful discussion, and I’m sure that they are going to be asking the right questions. This post has some methodological recommendations on how those questions get asked.

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