This paper looks at how two Swedish government agencies (police and social insurance) use social media to build legitimacy, highlighting the importance of institutionally integrating communication strategies, and how this can create tensions with highly interactive approaches to citizen engagement. An AidData report emphasizes the broader benefits of government engagement, noting that the best way to increase civic participation in government monitoring is government responsiveness, according to field experiments conducted in Uganda, where responsiveness clearly outperformed encouragement from community and media figures. Analysis of U.S. national online panel data (n=1,201), on the other hand, finds strong correlations between expressive uses of tech, online storytelling networks and civic participation both online and offline, and finds community storytelling “to be a catalyst for building a vibrant civic communities.” Ahmed Tohamy’s analysis of Youth Activism and Social Networks in Egypt highlights the importance of moving between online and offline contexts. Continue reading “research links w 27 – 17”
Papers and Findings
A field experiment among county governments in the US last April showed that municipal governments are more likely to fulfill public records requests if they know that their peers already have, suggesting profound implications for peer conformity and norm diffusion in responsive government. A recent commentary in Public Administration Review builds on these insights, to suggest concrete ways in which open data advocates can capitalize on this dynamic (publicize proactive fulfillment, bolster requests by citing prior fulfillment, request proactive fulfillment through feedback channels, request data on fulfillment when all else fails).
Meanwhile, Austrian researchers surveyed users of a citizen reporting platform for municipal public services (n=2,200, city not named, which is problematic for external validity, they call their study an “experiment”), and argue personal and pro-social motivations as the most important drivers of participation, but find no support for the technology acceptance model or demographic characteristics as drivers of participation (though they do note that “the gender divide is disappearing” (2768), so that’s good to know).
Continue reading “research links w1-2017 (!)”